idcjokerPrivacy Policy

What Data We Collect on idcjoker

We collect several categories of information when you use idcjoker:

• Account information: Email address, password hash, phone number (optional), preferred username.
• Identity information: Full name, date of birth, national ID number, photo of your ID document, proof of address (utility bill or bank statement).
• Payment information: Bank account details or e-wallet credentials (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet). We do not store full payment card numbers; payment processors handle those securely.
• Transaction history: Deposit amounts, withdrawal requests, game activity, and win/loss records on idcjoker.
• Device and connection data: IP address, device type, operating system, browser type, and approximate location (city-level, not street address).
• Support interactions: Messages you send to our support team, complaint records, and account recovery requests.

We collect this information to comply with anti-money-laundering law, verify your identity before your first withdrawal, process your deposits and withdrawals, investigate fraud or suspicious account behaviour, provide customer support, and improve idcjoker. We do not use your data for marketing unless you explicitly opt in.

How We Use Your Data on idcjoker

Your data on idcjoker serves specific purposes:

• We use your email and phone to send account notifications, security alerts, and transaction confirmations.
• We use your identity documents to verify you meet our eligibility requirements and comply with Know-Your-Customer (KYC) regulations before processing your first withdrawal.
• We use your payment details to execute deposits from and withdrawals to your registered bank account or e-wallet.
• We use your transaction history and device data to detect fraud, spot money-laundering patterns, and protect idcjoker against unauthorized access.
• We use your support interactions to resolve complaints, recover lost accounts, and improve our help processes.
• We use aggregated, anonymized data (not linked to your identity) to analyse user behaviour, optimize game performance, and decide which games to feature on idcjoker.

Data Sharing and Third-Party Processors

We at idcjoker do not sell your personal data to marketing companies, advertisers, or data brokers. However, we do share your data with trusted third parties who help us operate the platform:

• Payment processors: mobile banking, local payment, online payment, e-wallet, mobile banking, and your bank (local payment, online payment, e-wallet, mobile banking) receive your payment details to process deposits and withdrawals.
• Verification services: Third-party KYC providers verify your identity documents comply with our eligibility rules.
• Fraud-detection services: We share transaction patterns (anonymized where possible) with fraud-prevention vendors to spot suspicious activity.
• Cloud hosting providers: Our servers may sit outside Indonesia; your data is encrypted in transit and at rest.
• Legal/regulatory authorities: If we receive a court order, subpoena, or regulatory request, we may disclose your data to comply with law.

All third-party processors on idcjoker are contractually obligated to protect your data and use it only for the purposes we specify. We do not allow them to repurpose your information.

How We Protect Your Data on idcjoker

We use industry-standard security measures to protect your data on idcjoker:

• We encrypt all data in transit using HTTPS/TLS protocols.
• We encrypt sensitive data (passwords, payment details) at rest using strong algorithms.
• We limit access to your personal information to authorized staff who need it to do their job.
• We maintain audit logs of who accesses your data and when.
• We conduct regular security audits and penetration tests on idcjoker.
• We require two-factor authentication for high-risk account actions like withdrawals.

While we take security seriously, no system is non-specific info secure. If we discover a data breach, we will notify you and the relevant authorities as required by law. You can help protect your account by using a strong, unique password and enabling two-factor authentication in your idcjoker settings.

Cookies and Tracking on idcjoker

We use cookies on idcjoker to remember your login session, store your language preference, and analyse how you use our platform. Cookies are small files stored on your device. Session cookies are deleted when you log out; persistent cookies stay on your device until they expire (typically 30–90 days).

We also use web analytics tools (such as Google Analytics, anonymized) to track aggregate user behaviour—how many users visit idcjoker, which games are most popular, how long users stay in live-dealer tables—but not to identify you personally. You can disable cookies in your browser settings, though this may affect idcjoker's functionality. We do not set tracking pixels or sell data to ad networks.

Your Rights Regarding Your Data on idcjoker

You have certain rights regarding your personal data on idcjoker:

• Right to access: You can request a copy of all data we hold about you. Contact our support team, and we will compile your data within one business day.
• Right to correct: If your information is inaccurate (for example, a misspelled name), contact us and we will update it.
• Right to delete: You can request deletion of your account and associated data on idcjoker, subject to legal retention requirements (we may need to keep transaction records for seven years for anti-money-laundering compliance).
• Right to object: You can object to certain processing—for example, unsubscribe from non-essential emails.
• Right to data portability: You can request your data in a standard format so you can transfer it elsewhere.

To exercise any of these rights, email our support team or contact us via the help centre in your idcjoker app. We will respond within one business day.

How Long We Keep Your Data

We keep your data on idcjoker only as long as we need it:

• Account information is kept as long as your account is active, plus seven years after closure (for legal/audit purposes).
• Transaction records are kept for seven years to comply with Indonesian anti-money-laundering regulations.
• Support interaction records are kept for two years unless needed longer to resolve a dispute.
• Device/IP logs are kept for 90 days for fraud detection.

International Data Transfers

Our servers and some third-party processors may be located outside Indonesia. When your data travels across borders, we ensure it is protected under confidentiality agreements and encryption. We do not transfer your data to countries with weaker privacy laws. If you are concerned about international transfers, contact our support team and we will explain the specific locations and protections involved.

Children and Privacy on idcjoker

idcjoker is not intended for users under 18 years of age. We do not knowingly collect data from minors. If we discover we have collected data from someone under 18, we will delete it immediately and may close any associated account. Parents or guardians who believe a child has used idcjoker should contact our support team urgently.

Changes to This Privacy Policy

We may update this privacy policy from time to time. If we make material changes, we will notify you via email or a prominent notice on idcjoker. Your continued use of idcjoker after such notice means you accept the updated policy. If you do not agree with changes, you can close your account and request your data.

Contact Us About Privacy

If you have questions about this privacy policy, want to exercise your data rights, or believe we have mishandled your information, contact our support team via in-app chat, email, or the help centre in your idcjoker app. We are available in English and Indonesian during business hours across all major Indonesian cities including Jakarta, Surabaya, Bandung, Medan, and Semarang. We will respond to privacy inquiries within three business days.

Last updated: This privacy policy may change from time to time. Check this page regularly for updates, or contact our support team for the current version.